What can you get ?
We provide a customized Support Portal, that allows you and your team to get after sales support for all the products / services that we provided to you before, including a Knowledge Base on Frequently Asked Questions
We implement Ticketing System to allow our team member to managed your Support Request in timely manner and managed our Service Legal Agreement in a more professional manner.
Please note that our Standard Service Level Agreement are as follows :
Monday to Friday - 09:00 - 18:00, Response Time within 30-60 minutes.
Monday to Friday 18:00 - 00:00, Response Time within 60-120 minutes.
Saturday to Sunday, Response Time within 60 - 180 minutes.