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Support Portal

As part of our effort to increase our after sales support capability, please login to our following Support Page :

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1 

What can you get ?

We provide a customized Support Portal, that allows you and your team to get after sales support for all the products / services that we provided to you before, including a Knowledge Base on Frequently Asked Questions

2

Ticketing System

We implement Ticketing System to allow our team member to managed your Support Request in timely manner and managed our Service Legal Agreement in a more professional manner.

3

Service Hours

Please note that our Standard Service Level Agreement are as follows :

  1. Monday to Friday - 09:00 - 18:00, Response Time within 30-60 minutes.

  2. Monday to Friday 18:00 - 00:00, Response Time within 60-120 minutes.

  3. Saturday to Sunday, Response Time within 60 - 180 minutes.

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